When it comes to purchasing a vehicle, I DO MY RESARCH. I research pricing, the invoice, depreciation, the parts and service department, interest rates and even the staff that works there...I could go on. I shopped and compared relentlessly for 9 months before I made my last purchase. I went to infiniti, bmw, lexus, jaguar, volvo and others but I dont have my file infront of me. Anyways, don carlton acura scored 100% percent. I am a college professor and never give any one a perfect score. They have renewed my faith in automobile dealerships. Their staff is highly educated on autos, their finance guy (bill) continually watches the interest rates to ensure the best deal possible, their service manager (Donnie I think) gave me all their service pricing for scheduled maintenance and my spread sheet will confirm they are 106% less expensive than the 2nd place dealer and 422% cheaper than the 10th place dealer I shopped. Back to the car I bought. After deciding which model I wanted I shopped 9 other acura dealers. I give lectures all over the country and I have flown 1800 miles to drive my new car home. In my penny pinching ways, I shopped don carlton acura. THEY WON AGAIN. in my 40 years of buying cars I have NEVER had one dealer place #1 in every catagory....till now!! They discounted my new acura 19% MORE than the 2nd place competitor and 63% more than the bottom competitor. I recieved a interest rate .40 basis points lower from don carlton acura than the 14 credit unions and banks I shopped. In my line of work, I look search for problems then acquire solutions. I can not find one thing wrong with this store! I feel fortunate to have found this diamond in the rough. I dont know if anyone ever will read this but I didnt know how to express my sincere appreciation to the staff and ownership of don carlton acura. And I apologize to any of the staff for my brash ways of research but I was trying to find a problem. Thank you again don carlton acura for doing what you competitors can not or will not do.
I had a truck window replaced a few weeks ago in a Ford 150 and it was a very good experience. The gentleman in charge took care of it right away and had to have the glass brought in. This took up very little of my time and the business is not there to make a killing with prices, I believe they want your return business and charge you for the service accordingly. They have to make a profit to survive and charge a fair price to keep your business and maybe you`ll tell a friend. Everybody wins. Thanks for the experience and I will not forget the different services you can provide. Home decor is my next task and I really liked what was in your store. Thanks again T. Dean
These guys are amazing. When my car wouldn't shift properly, I called a few other shops and they all gave me outrageous prices and said I would need an entirely new transmission. One place it almost seemed like they were just pulling a fast one over me because I'm a woman who knows nothing about cars. I called HHH, and spoke with a man named Chris. He asked me the problems and told me a few possibilities, but said that they were all relatively cheap, considering the alternative. Ultimately, they had to replace a solenoid (Something that I had never even heard of!) and that only cost me $345, and four months later, my 2006 Chrysler is still driving perfectly.