This location has improved by leaps and bounds and their staff is always most courteous; but under pressure when busy, the food is a little too cold. Also, why bother to use tomatoes at all when they're not ripe? I'm kind of surprised they looked reddish as hard as they were and as green as they tasted. And sadly, this is always the case with your tomatoes. Also, I get it when you have to rush but still put ice in the drink ordered without ice (survivable, though unhappily so) but most of all, please get rid of that "plasticky" American cheese, or verbally offer another choice at the time of order. I am really surprised that restaurants even think of putting that fake American cheese on anything these days. It even tastes fake. So, BK, you really aren't so bad but you certainly could be better. Thank you.
We originally had an issue with our order. It was missing some things once we got home. I emailed Whataburger and got a call back shortly after offering to either completely refund the entire order or go in for a replacement. Dave the general manager was incredibly friendly and helpful. We later just decided on a replacement and the manager Claire was equally helpful. It was a simple mistake and I really didn't expect a full replacement but appreciated it nonetheless. Will go back and not just because we LOVE Whataburger but because their customer service is awsome and quick. Thankyou for all your help Dave and Claire!
Fantastic! I live in Jacksonville, Florida and whenever I visit my sister I make sure we eat here. This is truly a Mexican Restaurant, I was introduced to this restaurant about 5 years ago while working on a contract here and was pleasantly surprised that they were still in business since the economy is so poor and many businesses are closing. This just goes to show you how good their food and customer service is; they will not feel the negative effects of this economy. Everything is excellent. My sixteen year old son will not let us return to Florida until he gets his wet burrito.