Employees in the Home health care department are rude! The employees on the floor were helpful. My husband called in his refill on the last day of the month and was informed that they can only refill his Catheters once a month and he should reuse them(they are one use only!). So he asked them if he should call back tomorrow on the first or will you not be able to remember. The month before they took over a week to let us know his order was ready because they forgot to call back. He was just trying to give them alitte extra time to get his order ready. Very thankful that we do not have to return to this place. Never mind the insurance discrepancies.Maybe they should put some windows in that dingy little room inthe back so the employees will have a reason to smile.