They seem to be pretty open for appointments even if it's the day of. Some of the time you get a photographer that is very good and other times it's really a toss up. The prints have always come out nice for us, but some of the time you don't have many good pictures to choose from. They can be kind of pushy and try to get you to get their most expensive package usually. If you know what you want when you go in there you have to constantly tell them what that is so they don't just do whatever they want. I wouldn't go here unless you were getting a small, simple package because otherwise you probably wont be too happy in the end.