Palo Verde Behavioral Health

I brought my mentally disabled brother here and he was in crisis. He has special needs and was in bad shape. The intake women, named Kristin L was as cold as ice and confrontational. NOT A PROFESSIONAL AND SHOULD NOT BE IN THIS LINE OF WORK!! You would think that being in a behavioral health facility, they would practice compassion, empathy and help in finding us some or any solutions on how we could help our suffering brother. She was very persistent that they could not offer services for my brother. We felt she just wanted us gone and it was like pulling teeth from her, just to get some information or numbers for other resources. We left there very distraught and feeling helpless. My brother was in dire need of help and she told us they could not offer any help.

Though Palo Verde Behavioral Health was once a respected Psychiatric facility that actually cared for those in need with mental illness, when owned by Tucson Medical Center, it has become a greedy machine operating with as many patients and as few staff as they can get away with. This is the formula UHS has used at all of their facilities. They have buckets of money earned by providing the lowest quality care they can possibly get away with. As a former nurse, I have seen that even the Doctors here are helpless pawns as the CEOs and Administrators have all the power and treat all the employees, yes even the high up Drs, like just another resource to squeeze as much out of as they possibly can and replace. In the end though it is the patients in need who end up suffering the most. Low staff numbers mean more incidents, sexual assaults, violence and self harm while almost no time with providers means often not getting the right treatment or even dangerous mistakes.

I echo the previous reviewer. Stay away from this place both as a patient and employer. Never have I witnessed such practices that clearly reflect a desire for profit at the cost of lives. Numerous compliants to the state, numerous people walking off the job; all due to the belief that this place is deeply dangerous and a belief that people will die because of the staffing ratios. UHS doesn't care, they have the monies to cover the lawsuits.

Stay far away from this place. This is owned by Universal Health Services out of Pennsylvania. They are a FOR PROFIT Company. There is quite a few law suits against them for unsafe staff to patient ratios and not paying their staff properly. As a patient, you will not get the proper care you need. You will not get any therapy. Please Stay away from this company.