Throughout my experience of renting, I'm lucky to say that I've had pretty positive relationships with 4 out of 5 landlords/rental companies. The 1 negative experience that I've had was with burns. Two weeks after our move-out, I received our security deposit (minus $350) plus a summarized list of charges. Now, we did have a dog in the house, so I am not surprised that there was some dog fur left behind; but we cleaned that house inside and out - we put more effort into tidying it up at move out than we've ever done with any of our other rentals... Which I might add, that we've always received our security deposits back in full. Our charges ranged from professional carpet cleaning for a bill of $160 (I asked to see a receipt and two weeks later I have yet to see one), dusting, cleaning grout, etc. My issue is that in my opinion, most of these charges consisted of routine tasks that any landlord/rental company should perform before a new tenant moves in. Yet, I was charged for them all. All of the charges also ironically added up to $350, which was what our pet security deposit was... Even though over half of the charges weren't pet related. If you ask me, I believe they had planned on keeping this portion of our deposit from the get-go. Also, they tried to charge me for damages that existed when we first moved into the unit. It wasn't until after we put up a fight that they looked back at previous pictures/move-in notes and found that were right. Had we not been smart enough to notice that, they would have unfairly charged us (probably over $100 too). You'll notice in other reviews that this has happened to others as well. Another big issue that I have relates to one afternoon where the owner of the company wanted to show our unit to a couple that was interested in renting it. I agreed to meet Mr. Burns and when I did, I went to my door to open it and I noticed that the dead bolt was locked. This was interesting since we never locked the dead bolt. I can only assume that Mr. Burns opened the door to look in to make sure that the house was in viewing condition. I obviously don't appreciate his unauthorized entrance into my home, especially since my dog was in the home alone and could have escaped. If he wanted to to view the house before showing it, he could have asked me to meet him earlier to take a look. I have never had a landlord/rental company try to squeeze every penny out of me that they can. If you look online, including these other few reviews, you won't find anything positive - and apparently they don't care. In summary, Burns is a totally understaffed, mismanaged company that has a "we're too busy for you" attitude. They will try to scam you out of money at every opportunity because they are clearly having financial problems. If they can't manage their own company, how can they manage rental properties?