This company is anything but professional. The only thing they did was cause a huge expense. The invoice started 30 mins before the plumber, they misdiagnosed a simple sewer blockage and failed to do the work. I was told I had to dig up my entire sewer line and found there was no problem at all where they indicated. I couldn't flush my toilet for 6 days after they came to fix the sewer. Joe's Platinum Plumbing came t... view moreLike this review?Yes|Flag Abuse
We apologize that your experience with our service did not meet your expectations. After speaking together several times to try to reach a mutual resolution, we feel the best thing we can do at this time is to take steps to ensure this type of misunderstanding doesn’t happen again. We will insist our technicians write more detailed recommendations on the invoice for the customer's review and signature. We will also explain the service options in more detail and clarify the differences between a temporary and permanent fix. We appreciate your feedback. We will put into practice these new procedures to enhance our service right away.