Dr. Kevin Pounds has been my Dr. for Ten years or so. For the longest time I felt that he was doing me good and helping me deal with problems beyond the normal scope of medical issues. However, now I am at my lowest point in health, being that my issues are progressive and involve mobility problems and chronic pain that is not treatable, I get a letter from Him that he is not going to treat me anymore due to excessive cancellations. I last saw him in January. I was actually hospitalized for one appointment that was cancelled since then. Then I wasn't sure I could do a follow up, I am sure a Dr. should understand that following up from an emergency isn 't always possible. Do they not know that bed rest might be the better option. I made the appt. I realize I cancelled three appts. in a row; but the day before I was supposed to go in, police and The Federal theft authorities said they were coming out for me to file a complaint since I have had serious issues with credit card fraud and identity theft. All the hospitals in AZ are becoming a nightmare to be in. The truth is found in many medical services provided, definite filtering of abusive and rude employees is necessary. So much so, that a large recruit of medical criminal investigators should be hired for a thorough clean up. I have issues with the fact that the front desk schedules the appointments and therein lies the problem. Even telling them what the reason is for the visit to the Dr. they maintain to be focused on scheduling around the Dr. and not the ill person that has to meet the deadline set for their appearance with a busy Dr. My husband is going to Orange Grove tomorrow to try to assuage this situation. Even the employees have an idea that It is difficult for me to be outside my home for every reason imaginable. When my husband calls the front desk to cancel, they acted like it was no problem to him and even said "it's cancelled" before he gave an explanation. Dr. Pound may just be at a loss as to what to do for me. If that is the case, then that is what he should say. Not turn me away because my unpredictable health issues have kept me from making it into his office. Ever feel like you've been stabbed in the back? By the way, one hospital, Northwest, told me they were sending me home when I required emergent medical treatment. After I fussed because the ambulance was dispatched because of what I said and they knew that treatment n the ER was necessary, Northwest Hospital staff tried to send me away feeling worse even when I left home to get there.
he is doctor of osteopathy and not md but is board certified in internal medicine. he seems reasonably competent to me. i have seen him about four times in the last eight months. he is friendly, willing to listen to patients, not arrogant and cooperative. he gave me his cell phone number in very first visit though i never had need to use it. he does tend to over refer people to specialists and over medicate but all in all, i think you could do much worse. for people with insurance and not paying cash in full upfront, it would be hard to do much better. his front receptionist is unfriendly. he has no nurse but a physician assistant who is friendly but not skilled at drawing blood from veins. he has long hours and also saturday hours. on certain days of week, his physician assistant substitutes for him so if you make appointment make sure you verify whether it is with doctor or assistant
My first exam was fine, with Dr. Turner. I have yet to return for my second annual exam. I did, however, return because of a virus I contracted, and was helped by Carol Bronte, CNM who was amazing and very helpful and understanding of my concerns. Unfortunately, she left town just as my test results came in, so I left a message to talk to her about treatment options when she returned. Before her return, another nurse practitioner, Susan called me and was very accusatory and belittling, not to mention unhelpful and uneducated on the topic. I wouldn't trust her advice and will avoid dealing with her in the future.