On Nov.16th I dropped off 2 bracelets that needed repair. These are my Mother's and I wanted to have them fixed by Christmas. One needed a clasp and the other one had a clasp that needed to be reattached. He told me it should be fixed by Thanksgiving and asked for a phone number to call me to let me know when they were ready. I received no call by Thanksgiving. Two weeks later I still had not received a call, so I called him. He said they were ready. When I arrived to pick them up, one was ready and the other one wasn't. A note was attached that said he couldn't find a clasp. When I asked the lady who helped me what that means, she asked him. He then threw away the note and said it wasn't ready and to make me a new ticket. I told him to let me know what he could find out and when it would be ready. Another two weeks went by with no call. I then went by to pick up the item. It was still not ready! He said he had ordered several clasps and none fit. He said to ask my Mother where she got it and that some companies make their own clasps. I said I didn't know where she got it and I would pick it up and do something else. I took it to another jewelry shop that same day that does repairs. They told me it would be 2 weeks. Now it won't be ready for Christmas. I told them my situation and told them it didn't have to be the exact same clasp as long as it closed. I don't know why Jewelry Doctor asks for your phone number if they never call to let you know if your item is ready or if they can fix it or not. He wasted a month of my time. If he knew he couldn't fix it, he should have let me know.
The service I needed was delivered in a friendly, helpful, and timely manner--and at a very reasonable price. In no way was I disappointed with Agnew. I'd recommend you check them out. Current hours are Tuesday - Saturday, 9:30 am - 5:30 pm.
The people at Elite Jewelers are so nice. I have taken my engagement ring to them many times to fix the setting. They are always so great at fixing the ring and getting it back to me in a timely manner. Their prices are hard to beat too!