Horrible. I took my MKS to Troy and was initially told it was the timing belt. Later they told me it may not be covered by warranty and that I needed to pay for them to drop my engine to see. I talked to several friends who told me I'd be at the mercy of the dealership if I did that. Friends that use and are very happy at Varsity Lincoln advised I take it there. I did and they told me it was the timing chain, and fixed it. Varsity said it was under warranty. I am a single female, a...view morend many male friends feel Troy may have been trying to take advantage of that.view lessShare Review
Lincoln of TroyAdd to mybook
- General Info:
- Bob Borst Lincoln - Mercury, located in Troy, Mich., is a franchise for the Ford Motor Co. The company deals in cars, SUVs and vans manufactured by the Lincoln and Mercury motor divisions of Ford. The dealership has an extensive line-up of options such as the Lincoln Aviator, Lincoln LS, Mark LT, Navigator, Town Car and Zephyr, while the Mercury line-up includes the Grand Marquis, Sable, Marnier, Marnier Hybrid and Milan. The dealership also has an inventory of pre-owned vehicles. In addition to this, the company's auto credit division assists customers in financing their purchase.
- Extra Phones:
Phone: (248) 652-4200
- Payment method:
- discover, visa, mastercard
- Troy Motor Mall
- The Transit Center, Troy
- New Car Dealers, Used Car Dealers, Auto Repair & Service, Automobile Leasing
- Other Information:
Parking: Lot, Valet
Lincoln of Troy has decided to take me, one of their customers, to small claims court based on a mistake made by their service department when handling recall repairs on my 2013 MKZ.
They installed a part on my vehicle without checking warranty coverage (or lack thereof) and are now trying to hold me accountable for a $387.97 bill which Lincoln Motor Company will not reimburse their dealership for. (This is over a cup-holder latch, mind you)
They did not call me for authorization...view more to install the part…
They did not quote me for cost…
After repeated requests (as recent as yesterday) for them to provide documentation showing I agreed to the repair, I have yet to receive anything…
A mistake has been made by them, whether intentional or not I have yet to determine.
I tried everything in my power to work with the dealership by offering the part back, trying to speak with the owner, etc. This all proved to be a waste of time. After waiting two weeks to speak with the owner of Lincoln of Troy and having him promise me a call back he did not follow through.
Complete incompetence from the service writer all the way up to the owner and they will be held accountable.
As of yesterday I received a letter that I am being sued. I am not intimidated by this at all.
I have talked to other Lincoln service managers and all agree this was a mistake made by Lincoln of Troy. I have been a customer of theirs for over a year and a half, servicing my car there on numerous occasions.
I will update this review after the court date. I am not happy. I will not sit quietly on this.view less