Heather Smith, Laura Banek, Brian and Jamie LaFerriere were all part of the outstanding an professional 'gold-standard' of customer service at Bill Marsh Buick GMC. They took a difficult task and went over and beyond the call of duty. Our Saturn Vue with 190k miles on it brought use through that difficult winter and now through summer mostly because of the care of the Bill Marsh Buick GMC service department.
They are very honest and they care about the quality of their work. I had a problem with the lights on my trailer the day before i was to leave town for nine months. they spent nearly two hours diagnosing the issue and after all the work was complete the owner barely charged me for their time. I highly recommend this company.
As a person new to car buying, I was apprehensive. But chrissie in sales was helpful, friendly, and NO pressure. Later, Jim in financing was straightforward and fast and friendly. I walked out happy and feeling like I was respected and got a good deal, too.