Woodland Creek Furniture

I purchased 6 stools from Woodland Creek Furniture. I was extremely disappointed. I would strongly recommend you look at a different furniture maker. First of all they told me to expect 10 weeks for delivery. Well that was way off. After 14 weeks, (4 weeks late), I called them wondering where they were, well they just found out that they were made to the wrong dimensions. I had to call them, they didn’t call me with the news. They told me my options were that I could take them with the wrong size, or it would take another 10 weeks to remake them. I said that was unacceptable, then they said they would get back with me. Then all of a sudden they could “fix” them in 3 days. Then 13 days later, they were supposedly fixed. They then shipped them to me and said I would get a call 24 hours before to schedule delivery. Needless to say, I received no call. They just showed up and dropped them off at my work without any prior notice. This really made it difficult for me as I had 6 large stools in a huge crated box, that couldn’t fit in the door of my office so they were left outside on the sidewalk. So I had to leave work, drive home get a trailer, come back with my friends to help to put it on my trailer then drive home again. Much more difficult than it should have been if they would have called me and gave me a heads up when the delivery was scheduled as they told me they would. Lastly, and most important the wood they use is poor and their craftsman ship is extremely poor. All 6 stools are sanded poorly, and are catching and creating pulls in our clothing. Its like they just missed several spots on the wood. This is a big problem. We have lost 2 shirts already in the first week, due to snags in our shirts due to the rough wood. We contacted them with the pictures. The initial email back said she agreed they looked horrible and would get this resolved. Then after 3 phone calls to them to see what they were going to do, they finally answered with they said they couldn’t do anything to fix it cause they couldn’t get the chairs returned due to a special crate made to send them to me.

So I spent $1500 on chairs that we are extremely unhappy with. We received extremely poor customer service, very poor communication, poor craftsmanship, and they don’t stand by their products. I would really recommend going with a different furniture company.