My family has bought numerous cars from this family-owned car lot. We have had the best luck and if there was a problem it was fixed instantly under warranty with no issues and minimal waiting! I have heard horror stories from others in my family about waiting months for a problem to be fixed by big named dealerships. Everyone that works there is pleasant and willing to help. They are not the typical car lot folks which swarm to you like flies on food! That mentality is what scared us away from all the rest of the car lots, big and small, in the area. They also beat the other car lots prices..I got a real nice car vs. getting a clunker! We enjoy the fact that they have different varieties of cars... for the family we bought a Montana van, then the wife wanted a car which we bought her a Jaguar, I didn't want to be stuck driving a van so we traded it in and I got a Honda CRV. My mother just moved up here and wanted a practical car, she purchsed a Taurus. My son turned 16 last year and we bought him a Scion TC. My daughter left 2 years ago for college and we bought her a Honda Civic. All the cars were in great shape, even my mothers, which was almost 10 years old! They clearly inspected all of their vehicles. We had options to buy warranties, which we did!
Typically, all used-car dealers that I have purchased from prior, the cars have proven to be "lemons" in need of MAJOR repairs and on death's door. I have had nothing short of rip-off's from all the used-car dealerships I've dealt with "except" for Stein Motors of Traverse City. Six months ago we purchased a 1999 Jeep Cherokee and are still driving the car without "major" incident! We did have to replace the brake shoes and have one ball-joint (upper and lower) replaced, but the car runs like a dream and looks brand new inside and out. I have nothing bad to say about this dealership, but in fact recommend them to anyone in need of a used car.
Heather Smith, Laura Banek, Brian and Jamie LaFerriere were all part of the outstanding an professional 'gold-standard' of customer service at Bill Marsh Buick GMC. They took a difficult task and went over and beyond the call of duty. Our Saturn Vue with 190k miles on it brought use through that difficult winter and now through summer mostly because of the care of the Bill Marsh Buick GMC service department.