I have been buying things from Travelers Rest Splash pools over the course of 6 years and had never really needed their expertise. This year 2014, I could not get my pool to clear up or the chems to level. So, I asked for their help. After telling the lady that I replaced the filter, and had treated the water with algae killer and 10 lbs of shock twice already, she sold me more algae remover and another 8 lbs of shock (did not offer to test my water that I brought) and said this time it will work! Well it did not after spending another $50... I returned after they offered to test my water during a complaint phone call. She could not even get accurate rates on Chlorine levels because they were so high and told me to put in 18 lbs of baking soda for ph, while still having green water and no real answers! I asked for a refund or replacement items for the purchase and she laughed at me. BAD SERVICE!!!! I went to Leslies pools on Haywood rd and within 4 days, they had my pool water getting clear and levels regulated. I just wanted help that they seemed unwilling to give!