Any time that I need to go anywhere and have no choice but to use this cab company, given the area I'm in, I will make sure I call 2 hours in advance. I have used this company for over a year now and never once had a good experience. It's disheartening that the people who have no other option but to take a cab have to deal with this. They have been more than an hour late on more than one occassion. I have almost lost my job, missed and had to reschedule several doctor's appointments which I've missed work for only to sit and wait for a cab that never shows. If you try calling after the 20 minutes (the time they tell you to call) it takes over ten minutes to get through to a nasty dispatcher who for some reason always has an attitude with you for calling. When the cab finally does show up, you are in for an overpriced ride of your life. For your life I should say.. Talking or texting, swerving in to lanes of oncoming traffic, running red lights.. ridiculous isn't even the word for it.