I placed a reservation online at about 1:40 PM to be picked up later that same day at 6 PM. I arrived early at about 4:00 PM, they hadn't received any of my select class of cars back yet so they (even though I just placed the reservation 5 hours earlier and arrived 2 hours early) gave me a free upgrade to a small SUV. Turning the vehicle in was the easiest part of the whole experience.
I booked the reservation in Seattle, WA for pick up in Towson, MD after my college reunion weekend had ended. I planned to drive to visit friends & relatives who had moved to the MD area. The car was ready when I arrived that Sunday; within 15-20 minutes I was on the road. I have been a customer of Enterprise for years for all good reasons.
Great outstanding customer service. The staff and management at the Towson location are very understanding, reliable, friendly, patient, and accommodating. My car was totaled in a non-fault accident and they were able to be of great help and put themselves in my shoes in order to assist me to the best of their abilities.