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Monarch Pools and Spas

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Business Details

42

years

in Business

Monarch Pools offers pool and spa services and products to Totowa, NJ area residents.
BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Extra Phones:

Primary Phone: (973) 812-1975

Phone: (973) 812-9208

Fax: (973) 812-0977

Fax Number: (973) 812-0977

TollFree: (800) 997-6657

Sponsored Links
Services/Products:
  • Hot Tub Repair
  • Pool Equipment
Payment method:
discover
AKA:

Monarch Pools Spas & Services

Monarch Pools & Spas

Monarch Pools Inc.

Categories:
Swimming Pool Repair & Service, Swimming Pool Dealers, Spas & Hot Tubs-Repair & Service, Spas & Hot Tubs, Swimming Pool Equipment & Supplies, Swimming Pool Construction, Swimming Pool Designing & Consulting
Other Information:

Parking: Lot

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Reviews

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Posted: 9/22/2014

Overall

Terrible service. Was my first time opening a pool from a house we purchased and we were taken advantage of. Pool opening was sloppy. My filter was not working and was not addressed during the opening. My pool water was very dirty and I trusted they would help in clearing it. So i went to their store 2x/week for about 6 weeks. I bought all the chemicals and filters they suggested. $800 dollars later, it did not come close to clearing the water. It became ridiculous. I spent a lot of my time doing what they suggested, however it became a matter of purchasing their chemicals and filters without positive results. I cut my loses and closed the pool for the year. Will try with a different pool company next year. Again, it was my first time opening a pool and perhaps I was too trusting with them. Would not recommend this company to anyone.

Helpful?Flag
Taiyhen

Posted: 9/12/2011

Provided by Citysearch - 
Overall
Purchased A Pool Cover from Monarch

Purchased a pool cover from Monarch Pools & Spas. The staff was very rude and not helpful at all. Dan Arnold was quick to take my down payment for the pool safety cover in the form of a credit card. However, when I returned to pay the balance using the same credit card I was told that they do not accept credit cards....I'm confused because they gladly accepted my $400.00 payment from my credit card. Never did they once tell me the balance was cash only. Which ok no problem I have the cash. However, when I called to inquire about the mix up Dan was very rude, he yelled at me and even hung up the phone on me. That's not the type of service I expect especially after paying $1150.00 for a pool cover. By the way when the cover arrived it didn't even fit properly, its way too big. It looks horrible. I contacted Monarch about the ill fitting cover, they sent someone to re-measure the pool and did nothing else. It's been two months and I'm still trying to get them to do something about this expensive cover that does not fit my pool properly. I would never purchase anything again from Monarch Pools & Spas. Plus after doing some research I found that they don't offer the best prices in town. Stay away from Dan in Monarch Pools.

Helpful?Flag
cerme

Posted: 7/17/2011

Provided by Citysearch - 
Overall
BAD POOL OPENING

We had Monarch open our pool and also install a new filter. Bad installers, took off pool cover, upt in 3 gal. of shock, left garbage from filter and opening, did not pull up a small portion of the liner that was slipping (I know that this is part of the opening process). We gave them over$1200.00 for their services/filter and did not receive anywhere near that. They do not know what they are doing, service people were rude and dirty. I WILL NEVER USE THEM AGAIN, and suggest no one else use them either. BEWARE!

Helpful?Flag
jsheeley

Posted: 1/3/2009

Provided by Citysearch - 
Overall
Our inground pool turned out GREAT!!!

We had Monarch install a 16x32 inground pool a few years ago at our last house in Accord NY. It turned out beautiful. We had it installed in the fall since the summer is Monarch's busiest season. This allowed them to give us complete attention. The only problem we incountered was from the pool liner manufacturer. The liner was delayed for 10 days. This slowed the installation slightly and was really not a big deal . Monarch was very professional and covered every detail with no hidden surprises or costs we were unaware of.
We have since sold this house. The pool was a great asset when it came to our selling price! We have now settled into our newly built home. We will have another pool installed when the time is right and we will most likely shop at Monarch pools. The swimming pool dealers here in the hudson valley are way too expensive! At the time of our last pool Monarch was the most reasonable around.

FYI - Installing an inground pool is a major undertaking. To have it done right give the installers plenty of time to complete the project. You shouldn't plan on using the pool the same season that it's being installed. We had our pool installed in the fall to avoid the summer rush. this also allowed the ground around the pool to settle over the winter. This is best to avoid concrete patios from cracking due to ground settling. With any construction project there is always the possibility for something to go wrong. As the home owner it is up to you to voice your concerns and do your homework.

Good luck

Helpful?Flag
JoeTalik

Posted: 4/25/2008

Provided by Citysearch - 
Overall
Monarch Pools

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Monarch Pools and Spas

180 Furler StTotowaNJ 07512

(973) 812-9440

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Monarch Pools and Spas

180 Furler StTotowaNJ 07512

(973) 812-9440

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