I utilized this company several times over the past 4 years for small intra-Houston moves and everything went OK so I think it's fair to provide 2 stars. HOWEVER, I sent them an e-mail a week or so ago and called three times to follow up on a quote for a move from Houston to a city several hours away. I wasted 4 or 5 days waiting for a reply, which I never received, so I am using another company who provided a quote the same day. They may be under new management or something. If Tomball Moving & Storage cannot complete the move or does not want my business for some reason, fine, but at least have the courtesy to let me know so I am not wasting time.
We are sorry for the problems "Cliff A." but upon checking our emails and call logs, we could not find an email or messages from "Cliff A." within the last two weeks. We also are checking our website for any errors that might be causing a problem in receiving emails. We do know that there are several other companies using our company name on the internet, causing confusion and problems like this. Some even answer their telephone using our name. We have sought legal action several times, however, it is almost impossible to stop anyone from doing this on the internet. I'm not sure this is what happened in this case, but the senario is the same.