Posted: 2 months ago
We fired this outfit before they even started. We took the time to painstakingly complete the online inventory of items to be moved. I spoke to someone on phone and told him we had a 5 BR, 4000 sq ft house to move. On moving day, 3 man crew showed up, looked at the amount of stuff to be moved and said no way it could be done in one day with only 3 men. And of course, we'd be charged per hour. They definitely dropped the ball and the 3 office people just kept pointing fingers at each other over who messed up. Be very wary of this clown outfit! We immediately scheduled a competitor to move us the next day.
Unfortunately the submitted inventory of items to be moved was understated as many items to be moved were missing from the inventory. The shipper also stated they were going to move a lot of items, including boxes, themselves. We based all information given to the shipper on the information provided to us. The shipper requested a 3-Man crew for the move as they stated they were only moving 1 block away. Based on the information we received the shipper had about 8,000 to 9,000 lbs to be moved, however, upon arrival we found the shipper had about 20,000 lbs to be moved including many boxes not shown on the submitted inventory. In hindsight, we should have requested an on-site inspection of the inventory before we scheduled the move, in order to avoid any problems.