We purchased a dinette set and paid for its set-up as well after delivery. Immediately after the deliverers left we noticed a slit in one of the chair seats. When called the answerer admitted that it was probably done by a box cutter used by their employees in unpacking the furniture. We were told the seat would be replaced in two weeks. Nearly 3 months later, despite calls to the store where we were told that the problem would soon be settled and that we would be contacted we waited. Within the last two weeks we received a call from the store and the seat was replaced the next day and we were given a $100 certificate toward another purchase as an apology for our wait. We are quite happy with our furniture and would buy from Terry again but we'd check the product thoroughly upon delivery.
We thought this store only sold OAK,. We were delighted to find that we could get anything, including cherry! We selected beautiful, custom styled cherry (all hand made) American-built end tables and an occasional table. We had the heights changed to work with our modern sofa. The tables were delivered with care and the price was better than anything we could find in a department store. No foreign cheap stuff. It takes a few weeks for your furniture to be built, but it is worth the wait! Looking forward to going back for some nice bedroom furniture!
I purchased a American Signature Furniture bunk bed in St. Louis, MO seven years ago and disassembled it when our grandkids were too old to use it. The bunk bed (SKU 1650947) was sturdy, a great design at an affordable price. I now want to assemble it for another set of grandkids, but have lost the assembly instructions. Keith, the manager of the Toledo Ohio Value City Store was able to find the assembly instructions and is sending it to me. Excellent service from someone who gave extra effort to help. Bravo.