General Auto Recycling
384 King Rd, Tiverton, RI 02878
General Automobile Recycling
General Auto Recycling, Inc.
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I called for a week straight about a wrangler top , got "im short handed " " sedning someone out today " "ill call you back by the end of the day " ill send picture today " pretty much every excuss to not sell this top ! I go online today , mind you 2 weeks later and the top is sold ! nice customer service !! will never use them again ! wasted so much of my time !!
WARNING! THEY WILL CHARGE YOUR CARD AND NEVER DELIVER PRODUCT! Our company ordered a transmission November 10th with an expected delivery of 3-4 business days. On November 20th an email requesting the delivery date was sent to "Junior" a sales manager at the company. No response was received from that email. The shipping company was contacted on December 1st, which advised the driver couldn't find our warehouse. Directions were given to the shipping company and delivery was promised next day. On December 3rd the shipping company advised that Junior the Sales Manger requested the transmission be sent back to them. Surprised that a company would charge for a product and not deliver it, I contacted the sales department. Junior screamed over the phone that our company doesn't exist and that our credit card is stolen! Appalled at this behavior I asked to speak with a manager. Hoping to get the issue resolved I was put on the phone with Shane the General Manager. He was extremely unprofessional and rude. Claiming our warehouse was abandoned and that our credit card was fraudulent. Keep in mind they charged our card and never shipped the product-they are the ones committing fraud. I tried to explain to them that our warehouse is not abandoned this is incorrect information and they just continued to yell and say we are a fake company. Now the company must dispute the transaction with our credit card company since we paid for an item we never received. I never write these reviews however I am just shocked and appalled at the behavior of these so called professionals.
the sign outside the business says used auto parts when you expect damage free parts from a used auto parts dealer you are expecting too much all of the cars are purchased pre accident like all used auto parts dealers do maybe you the complainer should consider buying new parts for your used car sounds very petty to write a bad review without thinking through your own shortcomings i am satisfied customer for 11 years maybe rude grow some skin
Zero stars! Horrible service! Extremelly displeased with staff, who were very rude and not efficient at all. It just took them two hours to get me a wheel, I've driven from Hudson, Ma for it and called early in the morning to ask if they could please remove it from their vehicle and have it ready, that I would pay through the phone, just to avoid having my pregnant wife wait too long in the car, they insisted they wouldn't do it even if I paid for it immediately, prior to getting there. When I finally got the wheel, it was a dump, all scratched and ruined. I wish they would at least tell me it was this bad before I spent two hrs there. Avoid going there. You will most likely be disappointed.
This place has no loyalty even to their regular customers. I've been dealing with them for over 14 years and the past few years their customer service has went completely down the drain. They are are extremely rude and liars. Mainly Ron & Judy. I've spent a lot of money with them over the years and still treated me like nothing. I paid for an item that wasn't ever sent after waiting around for 2 weeks and Ron still didn't refund my money. I had to dispute the charge which I hate doing against another company. I just don't understand what happened to them.
I wish I had read these reviews before I made a purchase. If you deal with them you will get headache, lost time and money!!! They don't even deserve a star on the rating scale, my rating is -5 stars, this place should be shut down!!!
They will answer the phone or call you back only before you made the purchase, once they get your credit card info and signed authorization form that's where all the trouble start!
Just to get copy of the receipt I had to call them few days in the row. To get my engine core refund it took me like two week. For the return item I waited a month and then I just called my credit card and disputed charges.
Ron told me that the engine that I will be getting has 30k miles, once I received it I googled the vin # and car had over 55k miles when it was totaled.!! mistake?! I DON'T THINK SO.
Ok if you are already in this mess, the easier way out is just to call your credit card and dispute charges. Or if you have time call them every day.! Also call general # and not the direct line to your sales person.! Then ask them to get your sale person on the phone, don't go for the voice mail. If they don't pic up just hang up and re-dial again and again. Of course be prepare to hear something like, "you are very rood customer" or "we have other customers to take care of" or "we are very very busy" lol...
I WILL NEVER EVER DEAL WITH THEM AGAIN. STAY AWAY!
HORRIBLE CUSTOMER SERVICE AND VERY RUDE ASSOCIATES. TAKES 45 MINUTES TO GET SOMEONE ON THE PHONE AFTER BEING ON HOLD TIME AND TIME AGAIN. THEY MISPLACED MY PAPERWORK FOR AN ORDER MULTIPLE TIMES BUT BLAMED IT ON ME. I WILL NEVER EVER DEAL WITH THEM AGAIN. STAY AWAY!