This Red Lobster restaurant is a getting a major overhaul with a new management team that is putting an end to some really bad practices. The servers, bartenders, hosts/hostesses are being given a complete revamp with a focus on better service, better attitude, and an end to caving in to the recent customer scams that are trying to take this restaurant under. The food is delicious and the service is good, but the clientele have spun out of the control with people insisting they received bad service in order to have their meals comped or so they will be given some freebie for even the slightest inconvenience. I sat next to a table where an elderly woman got up and began cursing like a sailer to a manager after being seated about three minutes who began screaming that every time she comes, she gets bad service - and she made a scene in front of the entire restaurant! I had to wonder why she continued to come? I have also witnessed a couple on my other side eat a meal they didn't order saying they didn't know they didn't order Lobster! Lobster (at $25.00 at least) that they didn't think they should pay for after eating it!!! Times are a changing here, however, because a new management team is weeding these types of customers out! And thank goodness for those of us who enjoy the food, the service, and will pay our bill!
I thought opening a seafood store in such a highly voilenced neigborhood like NiceTown would be horrible and unwise . All the little ghetto "corner" shops turn out to be a mad house but in the beginning they are marvelous . I have been living on Rowan Street all my life and I know better than to do anything public around these people . The night I first ordered from Strictly I was in desprate need of some crab cakes . My bright duaghter suggested the new seafood place on Germantown Ave. and I ordered just to try it out . A young lady answered the phone and I thought I might not like the place because we could barely even hear each other of cause to the blasting music in the backround . I went to go get it and they were so polite and sweet . I remember the chefs in the back handing the platters over to the two sisters in the front and a young girl would put napkins and forks inside . I try to order from Strictly whenever I need a good boost . I haven't tried their catering service yet but I would recomend it . The owner who I heard is Micheal Durant loves all his employees and they are all family . He provides many room for his costumers to move around and enjoy eating . I do not like that they have such little room in the back to serve food because of the room outside the counter . EAT AT STRICTLYS!!!!!!!!!!!
I have to give the place a thumbs up just for the location which is in the heart of downtown. The place was packed on Friday and the wait was about 20 minutes which isn't too annoying and we drank from the bar. I had a strawberry martini and it was too powerful. I could hardly taste anything but the alcohol. We finally get seated and the waiter was extremely nice and knowledgeable and seemed to hit it off with our kids immediately. Our daughter had no interest in eating any seafood and the waiter made suggestions to make it easier. Our appetizers came very quickly and we are glad they did. We had the calamari which was good and crab cakes which I thought were terrible. Then it kind of went downhill. For some reason, they could not get out or meals. It took almost 30 minutes. I had the Hawaii seafood combo which was under cooked after 30 minutes. By then though, I was starving so I didn't complain. The waiter was very apologetic about the wait and we understand it wasn't her fault but they had a hard time in the kitchen for whatever reason. I can't say if we will go back. We very rarely hit downtown and there are too many options to choose from. First impressions are important.