I have never had such a fun and stress-free experience purchasing a car, or any big item in fact. My husband has gotten his last few vehicles there and it's always a pleasant and wonderful experience. When it was time for me to get into a new car, there was no other place we wanted to go. If any family or friends are ready for their new vehicle, I will strongly direct them to Neftin and to Max. He really took care of me. I can't say enough great things about his customer service and his salesmanship. He took care of me, made me feel safe and that I had nothing at all to worry about. He knew he would make it happen for me. The process was extremely easy and stress-free. I can't tell you how relieving good customer service such as this can be. Everyone at Neftin was a joy and pleasure to work with. Max is fantastic and I look forward to a long-lasting relationship with him and the dealership.
3810 E Thousand Oaks BlvdWestlake Village, CA 91362
From Business: Kemp Ford is an automobile dealership offering new and pre-owned cars, vans, trucks, minivans and sport utility vehicles. It offers a wide range of Ford models, s…
I had to drop off my car earlier than anticipated and Frank couldn't have been more accommodating! He was friendly and pleasant and made me like I wasn't inconveniencing him. When I picked up my car my car was ready at the scheduled time. The guys in the service office greeted me immediately and radioed for my car to be brought up. I stood outside to wait and after a few minutes the guys inside noticed i was still waiting and contacted frank again. Frank arrived within minutes and had such a great attitude. He helped me connect my new phone and even called it to make sure it worked properly. Everyone made me feel like a valued customer and I wanted you to know I appreciate the A+ service.
Although the Ventura location is much closer, I would rather drive a little further to take my car in for service at Neftin Volkswagen. In taking my car in for service at both locations, I have found that Neftin Volkswagen provides FAR better customer service. In my experiences there, the service department has always been very friendly and completes the work during the time frame promised. My main dealings have been with John Garcia in which he has always been very friendly and helpful in answering any questions that I have had. If you continue to staff exceptional employees such as John, I will continue to be a happy customer of Neftin Volkswagen. Thanks!