I have had problems in the past with hair dressers cutting my hair the wrong way or dying my hair the wrong color. I have been going to see James since Jan 2010 and he is now the only person that I will let cut and dye my hair! The customer service is great every time I go in there; my boys get their hair cut there too and they always do a great job! Every person who complements me on my hair I tell them to go and see James. I do agree that they are always busy but that is a good thing; you know then that they do a good job and people keep on coming back because they are satisfied. I recommend this salon to everyone, they are worth the wait! Exspecialy James!