I have actually been on hold to their office 28 minutes. I have always been 15. Minutes early for appointments. We wait usually 45-60 minutes to get called back meanwhile other people get called back that arrive after us and we have had to come back out to the waiting room after getting vitals taken because there wasn't an exam room open. More waiting then we get called back only to wait another 30+ minutes to see the doctor for maybe 10 minutes. No consideration is given for your time.