Captain Tom's Seafood
1037 Randolph St, Thomasville, NC 27360
Captain Tom's Seafood Restaurant
Captain Tom's Seafood & Oyster Bar
Good For Groups: Yes
Good for Kids: Yes
Take Out: Yes
Cuisines: Southern, Family Style, Take Out, Fast Food, Seafood, Cajun & Creole
Bike Parking: No
Outdoor Seating: No
Price Range : Below Average
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CAPTAIN Toms has always been my favorite place to eat I mobed away Bug I drove o e night 1 and1/2 hrs to eat there
I looked at the menu online and price for Captain Toms Thomasville location.I did my to go order by phone but when I got there is was A LOT more than the online prices.The 2 girls tried to tell me it wasn't their menu but KERNERSVILLE location,but it wasnt.it was still great food but I will think twice now bc of their dishonesty and they would not stand by it.
At checkout, the cashier looked at my bill and said, "do you want to leave a tip" I had left cash on the table instead of including it on my bill.
Obviously she was told to do this by management to help pay the waitresses' wages. This question puts the customers on the spot; it irritated me and I am sure that it does other customers. A tip is a gratuity and it is added by the customer; I do not know of any requirement to leave one.
I would never, ever recommend this place for as long as I live. The food was mediocre at best and the service was atrocious. We arrived at this place at 6:30pm we called ahead and they did not have a table ready. Luckily people know better than to eat there so they easily put some tables together for us. The waitress was sweet and took our order and that is where any semblance of "service" ended. Over an hour after we ordered we are told that it is just taking long because the kids ordered chicken. Then we are told that they accidentally marked our orders as done so they are just cooking it then but there is a rush. Twenty minutes later orders started coming out, things were still missing but eventually got sorted out. Needless to say my 3 year old got so tired and cranky from waiting that he didn't eat a bite. When our checks came they charged is for every penny. When we asked about it the manager had the audacity to tell us that we need to understand that they are not a chain and it wouldn't be fair to them if we didn't pay for things because they are struggling to keep doors open as it is. I was not surprised at all. Maybe if the management took some lessons from my 3 year old in manners, listening and observation she could figure out that maybe if people received decent service and offered resolutions when the establishment completely destroys a family's night out for a woman's 80th birthday they would have customers. I am beyond disgusted.
I've lived in this area all my life. As with the barbecue in the Triad area, seafood has an appeal to different folks in different ways. Everybody has their favorites. I've never had a problem at Capt. Tom's. Their food has been good, the prices are reasonable and quantities are large. Likewise there are some other seafood places in the area that have good food and I've never had a problem with them, either. Other folks don't Seem to have had the same luck either here or at the others. I know how difficult it is to maintain Consistency when every piece of fish or meat comes from a different animal and they're not all going to taste identical to each other. If they do taste identical they've been altered some how and I would be skeptical of the overall quality.
01/18/2011Provided by Citysearch -
Came here tonight and the service was just horrendous. We arrived around five thirty, and they were relatively slow, no reason for bad service at all. The waitress did fine at first, but then as soon as the food came out, completely ignored her tables. We had to get the host to get things we needed and to get our waitress to come out again. The food was mediocre, nothing special. The prices were good, but that was about it.
Some of the dest seafood around, large portions,good service. I would highly recomend th is resturant. Prices are very
reasonable. The seafood resturants at the N.C. coast need to take some lessons from Captain Toms. I had the three item seniors plate 8-Osyters,2pc. of white fish, a bowl of cold boiled shrimp,fries,cole slaw,hush puppies and tea,could
not eat it all. WONDERFUL MEAL!!!!!!