Don't shop here unless you are willing to throw your money to the wind if you purchase a substandard product or are looking for advice about a new product. I purchased a dog harness that my 6-month old puppy chewed off in 2 hours. I would not have left the harness on her if the pet store personnel or the product literature would have provided just a little warning. The store personnel were friendly and helpful but the store owner was certainly not customer friendly. She would not give as much as a 10% discount (and it really should have been the cost of the original purchase) toward the purchase of a new and more expensive harness and leash. She waited on other non-minority customers while I tried to deal with an obvious problem and at no time offered even a kind word. I was flabbergasted. I asked her if she was a member of the Better Business Bureau and she responded, "maybe." It was truly a yes or no question. I would have gone elsewhere but I didn't want to harm my dog by walking her without a harness. I am so tiffed.