Chop House On The Bricks
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An absolute shame.
A rather pleasant looking restaurant ruined entirely by rude, disregarding customer service and terrible mismanagement. The owner herself mainly perpetrates the rudeness toward customers, with her very own waitstaff constantly apologizing for her attitude.
Earlier today, our party of three made a reservation at Chop House on the Bricks for their earliest available seating, at 5pm. We had enjoyed browsing the eclectic and pleasant shops in Thomasville throughout the day and built up quite an appetite. Hungry for steak, we found two main options by way of asking locals -- either Liam's Restaurant or Chop House on the Bricks. Our mistake was to choose the lesser known and least recommended of the two, Chop House, and quickly found out why.
As we entered the restaurant at 5pm with our reservations confirmed and a small group of other guests behind us in line, the first thing we heard was a woman in line remarking, "If this god-awful music is going to play the whole time we're here, I'm leaving." The music, an obnoxious blend of sharp concerto classical music and whiny undertones was rather annoying, I thought to myself. An interesting feature for a restaurant that appears to market itself to the more romantic, peace-seeking crowds. I noticed the woman and her husband left after a few more minutes of waiting.
But, we remained strong and stood our place in line, which had been moving extremely slow due to a reservation conflict ahead of us. Though two employees were available at the hostess stand, one the blonde-haired owner and the other her plump hostess, both were dealing with the conflict, forcing the entire line to wait for several more minutes. Apparently, the customer had made a reservation, but the hostess was unable to locate it. The customer, visibly upset, was eventually asked to step aside.
Finally, our turn to be seated -- or so we thought! The owner promptly escorted our party to her worst tabletop in the fully empty restaurant -- the table literally two inches from the rowdy line we had just stood in for ten minutes and the closest to the front door with freezing arctic air blowing in.
We kindly requested to be moved to one of their many open booths, as the restaurant was entirely empty, aside from the four or five guests behind us in line. The owner completely disregarded our request, as did the hostess. When I mentioned the request again, the owner snapped at our party, saying, in a most condensing tone I've ever encountered in the hospitality business, that the restaurant was not empty (yes... it was) and that our reservation was not as important as her other guests.
At this point, I was quickly loosing any appetitive I may have had to eat at the Chop House. However, we all had a long day and wanted to avoid having to find another location to eat at. So, the owner pushed our party to the dingy, rear corner of the restaurant they've labeled a "bar" and told us she'd be back with us in a few moments.
During the next 15 minutes that passed that we patiently waited, two waitresses came up to us to sincerely apologize for the owner's behavior. They had witnessed the owner's rude outlash and didn't understand why we were forced to wait when any of 10+ booths in the restaurant were unoccupied and ready to be seated.
We waited a few more minutes, then watched as the owner walked by us on several occasions and ignored our very existence in her restaurant. Completely fed up, we left after wasting nearly 25 minutes for this rubbish situation to be easily worked out and our party to be seated.
The food--out of this world!! If you've never had Matt's cooking you gotta try it. My friends and I have had about eight different entrees and each one has been delicious! My favorite is his creme brule! Staff are very friendly and efficient. Both owners are in house all the time and enjoy visiting with patrons. we have been here about five times and every time was wonderful!
Really rude staff. Three of us went on a Tuesday night around 7:30 pm. With over half the restaurant empty, we were told our wait would be 40 minutes- after talking with two staff members. Then the server asked could she give us a card! Was she kidding? I won't ever go back there again.