Bayou Reserve Apartments
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Fax: (985) 447-7997
I would never recommend them. Front staff and Manager Deborah Love are highly unprofessional! We complained 5 to 6 times about our AC always going out. They never resolved it, just kept putting a band aid on it which ran our electricity bill up. The last straw was when we complained one morning AGAIN and were told it would be resolved. We came home that night to our apt at 86 degrees! Nothing was fixed and we never received a phone call! So my husband had to call the manager that night and we were told to stay at a hotel and that if we had a landlord it wouldn't be resolved in one night. No it would have been resolved hopefully the FIRST time! We informed her on how many complaints we have made and she apologized and told us she wold be looking into it. We never heard back from her and my husband went into the office the next day to drop something off and she saw him come in and went straight to her office and shut the door! So unprofessional! Also they sent us a bill for over $750 after we moved out! They apparently replaced the carpet that actually we left in good condition BUT when they were painting the inside of the closet where the ac unit was they spilled gray paint over the carpet! We tried to call Laura Lynley who is over them but that was no help either, once you leave they do not seem to care about anything you have to say! The office had told them we left our apt in bad condition but what they don't know is that we took pictures of our apt the night we left showing otherwise! When my husband called today to inquire about this bill we received, they were obviously tired of speaking with him since they hung up on him! So we were left with questions and no answers! Horrible first experience living at an apt. complex! We also had a problem with bugs as soon as we moved in. There were silver fish bugs in the cabinets and pantry and the smell around the apts is disgusting since there is a sugar cane factory right behind them!
After reading several websites reviews I was slightly leary but I must say that anything negative that you see about this place is wrong. The day I moved in the Orkin man was there and I overheard him say how he hasn't ever seen an apartment complex that is so well protected against bugs. There are at least three thibodaux police officers that live in the complex and two paramedics as well. Neighbors are very quite and respectful. The only noise I ever hear is the occasional kids playing around but that is rare to begin with. The staff in the office are amazing people and do everything in their power to help with problems. The same goes with the maintenance staff. Overall this is hands down the best apartment complex I've ever leased from and as long as I'm in the area I'll be renting from them.
When we arrived some years ago, the place had a different administration which was kinder and more responsible. They used to make you feel they were your friends.
Now, they make you simply scared to approach them with any concern. Most requests for minimal fixes or questions are met with resistance, and are rarely addressed. They make you feel foolish even to call them.
After days or even weeks of asking about your request, they will find a way to humiliate you instead of taking care of it.
For example, if you see roaches, they will blame it on your hygiene, instead of arranging for an exterminator. They won't accept that the roaches are probably due to the lower class of tenants they are taking that import roach eggs from their previous abodes.
They're accepting riff raff now to keep their quotas, because they can't keep decent tenants anymore. Cop raids in the complex are the norm now; probably not as many as they need though.
The place is getting louder, especially on weekends until 3 and 4 am when party animals holler and keep their stereos full blast. If you complain, they just say "really?" They have a "courtesy" patrol phone number which is there just to make you think they care, but they never follow up.
Never mind trying to sleep in. Cars start to rev up at 5 am even on weekends. No problem, if they didn't have customized mufflers to enhance the exhaust noise.
They're also very quick to point out deficiencies on your part, again, threatening eviction, for minor problems such as leaving an item on your front porch to dry out. Before the administration would just ask in person if there was a problem and you'd be happy to explain it to them without feeling threatened. Now they shame you to get things done.
They place random eviction notices at your door, though you pay rent on time, and say "oops" later without an apology. Maybe this is keep you scared.
Garbage bins are filthy outside--rat traps.
Gym smells bad, never has cleaning wipes replaced so you exercise with dirty equipment, no water cooler any more--they removed it, gym has smelly bathroom during summer months especially. Pool usually clean, sometimes cloudy after weekend parties. Bathrooms never have paper towels--you have to use your shirt to wipe your hands.
There is a huge sugar cane refinery next door. For eight months of the year, the whole complex really smells almost like sewage from the waste products of the refinery. You can't open your windows or go outside without gagging. Not their fault, but used to be worth putting up with until now.
Maintenance men are friendly. Grounds are ok, but there's always mountains of sand on the sidewalk by the volleyball court that they never clean so kids can't bike, and you get soaked because it accumulates water.
Our rent to satisfaction ratio is way too high. They must charge better rates for the riff raff to keep their quotas maintained.
Used to be a great place for families to live