I will rent from Enterprise again, but I will not return from The Villages Location again! Myself and my husband felt like we were less important because we did not live in The Villages. My husband became so upset he had to walk out to calm himself. I have never felt less important then anyone before but they did a good job of making us feel less then important on this experience.
Also, the person next to me asked if they needed to show proof of insurance and the person she was talking to said no we just need to know to know the company and deductible. Then I am standing there working with the person I was with and they looked at me after knowing I clearly heard the person next to me and said I needed to show proof of insurance. Even though I had it I refused if no one else at this counter does I do not need to provide it. Then when we got to the car and they kept pushing the extra insurance, pushing by almost using scare tactics like you will be responsible 100% for this car for everything 100%. I got that the two other times you told me at the counter.