Just had dinner tonight with my husband and brother-in-law. Simple order... Burgers and chicken. Waited an exorbitant amount of time for the order ( after rush hour - about 8:30 pm). Two dinners as ordered- one burger ordered medium rare arrived very well done/ sent it back. Everyone finished dinner when the re-ordered burger arrived .......we'll done. Sent it back. Waitress apologized / manager took burger off the bill. Never have sent food back Twice in my entire life!
Definitely a problem here in the kitchen and with management. By the way.... I have worked in Foodservice for 43 years. I have only sent food back 3 times ( twice tonight) - they never got it right!