12/19/2011Provided by Citysearch -
WARNING: Don't ever go here! The service representatives in this 24 hour fitness are ridiculously terrible! Although I once had been a member here for four months, the employees here are still unwelcoming and are lack of training to provide a good customer service. Last time I tried here, I had to go through all hassles to become a member. And as for equipment, once one of them is broken, I had to wait for about a month for them to get it fixed. But because I am living near this facility and because I thought the customer service might have improved since I was gone, I went there with a free 7 day pass printed out from online. But a customer representative named Brandon, whom I remember the face from last time, there talked about all the nonsense stuff and said that he cannot give me a 7 day free pass as well as all other making b*** about a monthly fee. The end result was that I completely wasted my valuable time as well as having an annoyed evening today to remember. It seems every employee is saying different things without lack of training and knowledge of what other employee handle the process. I was pretty sure I am going to signup after a week of trial, and I was even thinking about recommending this club to my church friends and my company employees if I get good experiences out of this place, despite of a relatively high monthly fee compared to all other 24 hour fitness facilities. But I am now pretty much determined that I am not coming back here ever again, and I am not going to recommend this club to anyone. And I am going to report this bad customer relationship experience to BBB as well as few other business review site. AVOID THIS PLACE AT ALL COST! * UPDATE: I posted this review on Facebook's 24 Hour Fitness Lewisville Page, but they deleted my post and kicked me out of its page.