They rarely answer their phone. I've spent way to much time trying to call, being put on hold, you name it. Even attempting to book a pick up, for a patient, with 7 days notice is futile. They don't return phone calls. My opinion - disorganized and uncaring. What do the elderly, disabled clients do when they need to see their doctors? Crawl? I had to give this company a star to post this review. It's an imaginary star, just like their service was for my patient.