I recently called this office/...
I recently called this office/clinic because I was/am looking for a vet for my two 4-year old dogs. I found their clinic from the Pet Assure website and called to inquire about a couple of things, including prices of exams, dental cleaning (as one of my dogs has dental disease), and whether they accepted Pet Assure (since they ARE listed on their site). The woman who answered the phone was quite rude; answering my questions curtly, as if I was bothering her. When I asked her about whether they accepted Pet Assure, her tone went from rude to suspicious and accusing. It seemed as if she thought I was a marketer who was cold calling her. She proceeded to tell me that their phone lines were tapped, and muttered something about "advertising".
I was pretty surprised at the manner in which this phone call was going, and I told her "I do not know what you are referring to."
She muttered something again, and basically hung up on me.
Suffice it to say, based on this phone conversation, I will NOT be bringing my dogs to this office. Despite the positive reviews this place has, the type of blatant disregard for customer service that I encountered has left me seriously doubting their ability to properly care for my dogs. They just lost a potential customer.