I wish people would stop complaining. People are only doing there job. My mom works for them. I see her come home from workand i feel bad for her because I wish people would be nicer to her on the phone because she is such a nice and caring person. She's doing her job. There is no reason to get nasty with them. You need thick skin to work here with the crap you hear from people. People are rude and nasty and only think about themselves.