My son required a special sports physical to join the team at his new school. I called the doctors office to make sure of office hours and even though we tried to be there in plenty of time our afternoon slipped away and we didnt get to Doctors Express until 30 minutes before it closed. I thought for sure we would get snotty attitudes and a sloppy physical but completely the opposite. The entire staff was pleasant, even though we were late getting there, I just could not believe it. The whole experience was a pleasant one and I will continue to bring my children to Doctors Express.