I went in and asked them to do ombre. After three hours, my hair turned out to be two colors: dark roots and orange. I had to leave to go to class, but expressed that I wasn't happy with my hair. I paid the $200, and the next day called the salon to ask them to refund half of my money, as my hair did not turn out as I had asked. They refused, and said I could come in and they would redo it for free. I was too scared to go back and spend more time (and more tip money) to likely be disappointed again. I said I would go elsewhere, and the receptionist said, "OK, that's your choice." Ten minutes later, they called me back to say they would "not only redo it for free, but give me 25% off a future service." Why would I want a discount on a future service when I have no intention of returning because I don't want orange hair? I declined, and expressed again that I'd like half of my money back. I was told, "It is a service. We won't refund any money because your hair isn't a product; we only have so much control over how the hair turns out. Your stylist is great so we don't know what the problem is." So much for the customer always being right. After washing my hair the next day, my old highlights from 4 months ago actually started to show again! So I wasted $200, and went to another salon that actually understood the concept of ombre. The hairstylist at the other salon said, "Your hair is orange. We will fix it." And she did. Don't go to Tribeca if you want anything more than a trim, because a complex process like ombre is too difficult for them to achieve, and you will waste money and be refused a refund.