05/13/2012Provided by Citysearch -
We used to go to the old location and loved it. Last night we chose to follow a recent recommendation and try it out again with the couple next door. We arrived at 8:00, placed our order, which was recommended by the waiter, and sat for an hour before finally asking the waiter what was taking so long. He said our food was on the way. 30 minutes later, he came out and told us that the dish he recommended wasn't available. We asked to speak to the manager, who quickly told us it wasn't his fault, but that he would be able to cobble together one of the meals we ordered and that (with my second choice being a simple staple meal) our food would be out in 2 minutes. 20 minutes later, they delivered our food. Mine, the replacement meal, was cold in the middle (obviously frozen), the one my wife received (which was the one the said they ran out of) was dressed to look like a full plate, but was actually a little more than a half serving. When we called the manager out to ask, he admitted it was less than a full serving and offered to remove it from our bill (it was the most expensive dish on our order). During our meal, the chef came out, and (didn't apologize either) told us it wasn't his fault. Long story short, we were staring and just ate what we had. When the check came, the manager actually removed the cheapest meal from our check and charged us for the most expensive meal, which as mentioned above was the one that was delivered with less than a full serving portion, contrary to what he told us. We brought it to his attention and he acted like he didn't realize why it happened. He ended the night, discounting our bill the price of a half sized meal and telling us to come back and give it another try soon.
Honestly, the food wasn't bad, but the experience was probably the worst I've ever had. Someone jokingly said that we should have gone to Outback, because their service, even if the food is predictable, is never bad. As funny as that sounded, they were right.
As a business owner and parents of 3, my wife and I rarely get time out with friends. So when you do, you want it to be special. When you spend $150 on dinner and wine, you should get better. Next time we have time to ourselves, for a special night out, it will not be at the Laughing Cat!! Skip it.