07/01/2011Provided by Citysearch -
You would think a theatre at Citrus Park Mall would be top notch. We got there on Saturday afternoon. It took 20 minutes to buy a ticket as they had only three ticket windows open during rush hour and a ton of kids were on hand that day to see ""Cars 2"". We had no problem with the kids. That movie was playing on three of their screens, but why only three ticket booths and a line stretched outside the mall? The theater is beautiful inside with upstairs and downstairs levels and escalators. There is also a food vending station upstairs, but of course that was closed. Thousands of people had to stand in line downstairs to be served by only three cash registers and overwhelmed employees. I finally got my large popcorn, but had to go back later to get more butter for the dried out popcorn after I had eaten through the top layer. They do not have self-serve butter available. The line was a mile long and my picture was being shown. I did not have all day to wait in line. I went to the front of the line off to the side and tried to get the attention of a server. When I finally got his attention he acted like I was bothering him to ask for something so simple as more butter when he had a huge line of people to serve. But it was important to me. I think I will stick with AMC theatres from now on. They have self-serve butter stations and plenty of help on hand.