Puppy Palace - South Tampa
4313 W Pearl Ave, Tampa, FL 33611
Phone: (813) 835-9370
They treat the staff like garbage. Several quit ...wonder how they REALLY TREAT THE DOGS!!!! Just talked to a former staffs mom. Sadly she loved her job alot and had way more handling than half the people there (she and her mom are favorites when we need dog adoption transports) and they terminated her....the poor things grandma was having cancer removal yesterday...JESUS....they need to WAKE UP or leave our vicinity!!!!
Horrible! Do NOT take your dog to this dreadful place! They have ZERO kindness towards dogs or their owners. My dogs were essentially kidnapped by these people while I was on vacation and powerless to rescue them. They refused to speak to me on the phone for days and would not release my dogs to anyone else despite me making every offer of money and times for pick up. I literally begged them and they had no compassion for me or my dogs who I told them would be terrified being boarded there. My dogs came home very thirsty and filthy every time they went there for day care. And it stinks terribly there. If you love your dog, do not take them to those awful people.
My two labs love going to puppy palace and all of the staff is so great! Having two labs... well they have so much energy and Puppy Palace keeps them so busy all day that they are calm when I pick them up :) I especially like being able to view them via a web camera while they play in the pool with other dogs or when they are in their suite when need I board them. Thank you Stacy, Brian, Joeseph, Carlos and the rest of the crew for taking such good care of my babies!
$40 for full groom package w/ day car for the remainder of the day which is nice but I told the front desk I wanted my puppy to swim,to go in the pool. They let me booked the appt on satuarday and when I picked him up and asked how'd he do in the pool? "oh we only use the pool during the week" now why didn't she say that before I paid $40 >=| then when I got my puppy he looked as if he was clean,trimed but not groomed.he had tons of hair on him. I ever gave the groomer a picture to look at,therefore I don't see why there was an misunderstanding.
Doggy daycare is give for free when a dog is in our facility for grooming as long as the dog is up to date on vaccines and spayed/neutered. The pool is used when the weather allows. There is no guarantee that a dog will get pool time unless you request private pool time. We, when weather allows, take each daycare group to the pool for at least one hour (usually more) during the day. If a dog was brought in after their designated daycare group had gone to the pool or was taken to grooming before their time for the pool, they would not get to go. The pool is used 6 days per week, when weather allows. That is our only restriction on pool times. Our groomers are trained to take time with their clients to insure the cut is precise. There have been occasions that more hair/fur was left than the owner wanted or expected, and these situations are immediately corrected when brought to our attention. We are committed to the care and safety of the dogs and cats in our care first and foremost. We strive for exceptional levels of customer care.