Premier Nail International, Inc.

i.e., A locaI ordered from this company because it was always featured in the Nails Magazine. Although the price of a few items could not be beat by any other company, I have had nothing else but problems in dealing with them. I first emailed the company using the email they provided for contact on their PERFECT ORDER GUARANTEE slip to notify them that my order was not right. I waited a couple of days to hear back. I never received a response. I decided to call them. The lady proceeded to tell me that the email had not worked for a long while. I told her that I received a wrong item and wanted the one I ordered. She stated that she was sorry but the item that I ordered would cost them too much to ship separately so they would put a $5 credit on my account for the next time I ordered. That did not solve my problem and I was unhappy with their idea of a PERFECT ORDER GUARANTEE. Then I used another item that I ordered that turned out to be defective. The item heated up so much that it was burning people. I tried to contact them 4 times by phone. Leaving a message 3 times because they were experiencing a high call volume. I never received a call back. These phone calls were made over a weeks time. The 4th call I made, I stayed on the line. I asked them how I could return the item. They told me that I would need to pay shipping on it because they couldn't say whether the item was defective. IT BURNED PEOPLE, THEREFORE IT WOULD BE DEFECTIVE! They told me to contact the company that made the item. I did. The company said it was defective and to send it back to the company that I ordered it from. I go to ship it back and the shipping on the item is outrageous! Premier Nail Source will not reimburse me for shipping back an item that is defective. I have lost money in dealing with this company. The money that I saved on the items I ordered has cost me the amount to ship an item back. I told them that the $5 credit that they put on my account was a joke because I would never be ordering from them again and so much for their PERFECT ORDER GUARANTEE. They said that they were sorry that I felt that way.l favorite, or highly recommended because