I want to give them zero stars but it made me giveone. My father passed away July 23rd. We were told we could pick him up in three days. We go there and he was not ready they said we could get him the next day. So we go there to get him and the lady starts to yell at my 72 year old mom saying I TOLD YOU AFTER THREE A CLOCK ! She just lost her husband of 54 years you dont treat someone that way. So I told her she would deal only with me after that (Im the daughter). She called and canceled two more times. W got my dad 8 days later while no one was in the office the yard worker helped me sign the papers and the urn was suppose to have a flag on it which it didn't so they owe us $10 dollars back and we needed a certificate of cremation for him. So I left 3 messages with a message company for them to call me back. It is now 8-14 and we still haven't heard from these people. This place is an abomination and should not be in this business.They have no heart. We still cant get a call back but they sure took our 3k with no problem.