Was concerned due to negative reviews I had seen. Don't see how they got them! Staff was friendly, courteous and efficient. Made sure we had what we needed. Answered questions about the vehicle and quickly had us on our way. NO attempt at an upsell or any of the other negatives I had read about. Return was just as easy. 2nd time using Enterprise within 3 weeks, at 2 different locations, and both were great! Will be using Enterprise for future rentals also!