Brides By Demetrios

I had a HORRIBLE experience at Brides by Demetrios! They placed unwanted stress upon me just weeks prior to my wedding. I ordered bridesmaid dresses through Brides by Demetrios towards the end of March of 2015 (my wedding is the beginning of November). I was assured that they would be in BY August. I asked several times prior to ordering to ensure that I had plenty of time to get the dresses to my bridesmaids (who all live in different states). They did NOT come in by August, nor was I called to be notified of a delay. I had to call them. I called once weekly to check up on the dresses the month of August, and every time I called I was assured that the dresses were ordered and on their way..."should be here by next week" was they're go to answer. Clearly by the end of August they were not here. I called the last week of August on a Wednesday and asked that the salesperson call the company to give me an idea of where exactly the dresses were and when they would be here. She asked me to give her until the following Wednesday to contact the company. I should have been concerned that someone needs a WHOLE week to contact a vendor and get back to me....but alas, I decided to be patient and wait the week. By the following Wednesday I had not been called, so I had the day off and decided to actually go to the shop and see what was going on. I came in around 11 am to inquire about the dresses and why it had taken a week to do anything. The woman had the audacity to use the excuse "well, it only 11 am on Wednesday, the day's not even over." She wanted to take my number and contact me later, which I did not accept and asked her to call the company while I was there with her to find out where the dresses were. She "supposedly" called and assured me that the dresses were complete and that they would be here within 2 weeks. 3 weeks later, still no dresses. I had my mom call, which someone at the shop hung up on her, and my matron of honor call the same day at the 3 week mark, and they were given 2 different stories on the status of the dresses. At this point I reached out to my wedding planner, who assured me that not having your dresses that you ordered 7 MONTHS AGO yet, is concerning and we may want to look into a back up plan. She also said I was her THIRD bride to have a problem with them. I then spent another $1000 to order new dresses from a department. The dresses finally came in 1 month prior to the wedding, thank goodness. However, this is not the point. It took an inordinate of time for the dresses to come in and the stress that it put on me was not acceptable. When I confronted them when I got the dresses, there was no apology. The "manager," (I use this term loosely as she clearly is not managing anything) only said "well, the dresses came in, didn't they." Again, WORST customer service EVER!!!

DON'T SHOP HERE. HORRIBLE CUSTOMER SERVICE!!!!! ORDERS NEVER ON TIME.!!!!!

Bad service twice myself...First phone call never received a call back after leaving a message. Same thing happened a month later and even the manager wouldnt call my wedding planner back. I have been back to the store to try on my dress and the girl helping me and "Rose" were talking about me behind my back while i was trying the dress on!!! Unprofessional and rude!! When asked about my dress' status my wedding planner was told that they are more concerned with up coming weddings and since mine was next year we shouldnt be concerned. Not getting alterations here and not even picking up my dress when it arrives. Im finished with this place!

I went to Demetrios looking for a wedding dress. The bride consultant was not only rude, but extremely unfriendly. I have not been to a bridal boutique that has made me feel more unwelcome and uncomfortable.

over priced and not a lot of variety. They also insist you look at pictures instead of the dresses

SIMPLY AMAZING. I JUST RECENTLY GOT MARRIED 12/12/07 AND PURCHASED MY WEDDING GOWN AT THE DEMETRIOS HERE IN TAMPA.. I LOVED IT.. FROM THE MOMENT I WALKED IN THE STORE WITH MY MOM WE WERE GREETED IN SUCH A MANNER.. WE GOT SUCH A GREAT DEAL ON MY GOWN I STILL PUT IT ON JUST FOR FUN.. EVERYTHING WAS ABSOLUTETLY PERFECT FROM MY CONSULTANT..DOWN TO HOW FAST THEY WERE ABLE TO GET MY GOWN IN..THEY ALSO GAVE MY BRIDESMAIDS AN AMAZING DISCOUNT.. I LOVE THEM AND I RECOMMEND ANYONE IS GETTING MARRIED TO GO IN.. THERE DRESSES ARE BEAUTIFUL..