I had an appointment with Barbara for High lites. It was my first time in and I was rudely awakened by pepto bismol tacky pink walls, Dusty furntiture, unswept hair everywhere, loud talking, stylists and even Barbara on their cell phones right in front of other clients! I told Barbara that I wanted high lites that were not orange or red toned. She then told me she was going to the back to mix up then I see her in the mirror on the computer searching the internet, it was atleast about ten minutes before she went to the back to mix the color. The whole application process was so uncomfortable, her phone kept going off, she was yelling at her staff across the small cluttered salon, and she just gave off the worst energy, I could not wait for it to be over. When it was time to be rinsed I had to wait even longer to be rinsed out since they only have 2 sinks for 5 stylists. She had another girl rinse me and put a glaze on, which I found out later costed me $30, along with having to pay for a blowdry!!! All and all my hair came out an orange tone which she told me was warm not orange. I even overheard her insulting an existing client and telling her how bad her hair was and how florescent it was! It cost me an arm and a leg and the experience and hair color was a disaster. Awful experience and one of the most unprofessional salons I have ever been in.