Absolutely horrible experience today. I arrived 15 mins before my appointment just as I was asked, brought all my documents and checked in with the front desk. After 45 mins of not even being acknowledged and watching people come and go I decided to ask what was taking so long. Apparently they were backed up, which is not a huge deal if its communicated or if your staff has any kind of customer service training.... but no one felt the need to tell the patients. As a patient your expected to be punctual, tactful and to notify the office if you're running late otherwise you could be charged a "late fee", yet Aspen Dental has no obligation to have any kind of professionalism, punctuality or communication skills. I was told it would be at least another 20 mins before I may even be able to be seen. I had to leave work early to be here and to be sure I was on time. The least someone could have done is either called me and rescheduled or told me about the delay at the desk. I have horrible dental anxiety so it took me all week to work up the courage to even come in. Not to mention drive 30 mins, sit in a crowded waiting room with inadequate seating for 45 mins. My anxiety was so bad that I was soaked in sweat just from being in the waiting room. God help you if you have to use their restroom,.. blood on the toilet seat and garbage on the floor. Its sad when a truck stop is cleaner than a dental facility.
Thanks again Aspen Dental. You managed to add another bad experience to my list of why I hate the dentist. I know you may not have communication in your business model but I will be sure I communicate my experience with every person that is interested in listening.