I towed my car to Newman's after a recommendation. They looked at the car and let us know within 24 hours what was wrong and said they were "100% sure" that what they were going to do would fix the car. The next day we came to get the car, paid $350, and drove away. Within 1 block the car died twice, worse than it was before. We took it back and they just said they'd look at it again. They clearly didn't even take it for a test drive before taking our money. Called the next day and said they have no idea what's wrong with it. Now we are short a car for the weekend too, and out over $350 and are going to have to pay (again) to tow it to another mechanic that knows what they're doing. Newman's has taken our money, our time, and screwed up our car that we now have no way to even get home. I still don't have my car and will update this review when I do, but the outlook isn't great.
They make false promises (100% sure it will work), cut corners and skimp on service by not test driving your car before making you come all the way out there to pick it up and pay for it. Will never ever go there again and I will keep telling people about my experience until my car is fixed (or towed and fixed elsewhere at their expense) and returned to me with a full apology.
claimed iconBusiness Response07/24/2013
Dear Haley H,
Thank you for giving Newman's a try. You will recall that you agreed to remove this hurtful comment after we had correctly diagnosed that you had a bad radiator and your spark plugs were getting watered. You recall we fixed it for FREE and you promised to remove the comment. We dont cut corners. We take time to assess the problem and rule out possibilities. Where we can, we cut your costs...not corners.
We hope to see you again. The Mgmt.