This place is the most unprofessional establishment I've encountered in terms of simple customer service. At first the woman on the phone tried to schedule me at 8:00 AM which I couldn't make, so I asked for another time. She told me I can come in at 10:00 AM. I asked if could bring him later than 10 and she said Yes it was no problem and that was fine. For some reason she wasn't giving me a set time and was being very vague. I had my boyfriend take our dog in at 11:40 on his way to work and once he walked in he was treated very rudely. Told the dog had to be there at 10 am and asked to reschedule (i see now she does this a lot based on other reviews ). My bf asked if there was no way to accommodate based on what i had been told and the fact that he had to go to work. Again he was treated very rudely. I do not understand how you run a business with this kind of customer service and lack of professionalism. I would NEVER consider going back or recommending to anyone.