I've been renting from benchmark for the last year and in the summer alone I've had to deal with benchmark 4 times 3 of which gave me a headache. 1 a pipe broke under our house and they had to repipe the entire house. Its been about 7 months since then and we still have a 2 foot by 4 foot hole in our hallway wall exposing pipes that was never repaired. 2nd a huge tree branch fell on the side of our house and was resting on powerlines connected to our house and me and my roommates bike. It took over a week for them to come remove it even though I told them a city worker saw it and threatened to cut our power off if it wasn't remove soon. The 3rd was when they came to show off my house. I left to work and locked my front doors top lock when I came home at night the bottom was locked (only 1 of my roommates has a key for it but I was the only one in town for the summer) I called their emergency service line 5 times and got no answer after 30 minutes I called a locksmith $65. The next day I went to benchmark and explained how they locked me out of my own house and was outside for 30 minutes and they told me it wasnt their fault and they couldn't reimburse me. Wouldn't rent form them again.