Moved to the area recently so needed a primary care provider. Went in 30 minutes early to fill out paperwork as requested. Staff did not provide documents until appointment time so wasn't seen at scheduled time. Waited in waiting room a long time then was called to room for vital signs. CAN was unfriendly and harsh in tone. Escorted to a room where I waited more until I could sit on my spine any longer. My daughter lowered the exam table so I could lay down and we waited more. Finally, I left the room and told the CNA that I was unable to sit on their hard chair a minute longer. So they got my $17 and change and I got to sit around in pain for 2 hours.